We have experience of complaints case handling, pensions review, FSAVC review as well as the more difficult and problematic areas of mortgage endowment review loss assessment.
We can audit other reviews to a high standard. We can also supply comprehensive and experienced views on Systems and Controls (SYSC) audit for PRA / FCA purposes.
Client Profile
A large UK wealth management business is required to review the sales process of a number of inherited pension policies. This include policies that previously fell within the scope of the original Pensions Review by the regulator.
The Brief
The company requires compliance support ranging from expert opinion on the initial sale, assessments of any previous reviews and completion of actuarial redress calculations.
The Approach
SDA has extensive experience of, historical sales compliance requirements, administration and calculation processes required under the Pensions Review, and resolving non-standard queries and reviews.
SDA has a long term relationship with the company spanning several years and provides support at all levels from providing an opinion on the validity and scope of a review to completing full actuarial redress calculations. SDA has supported the company both on an individual case basis and on ad-hoc projects involving reviews of a larger samples of policies. SDA provides clear auditable written reports where required, important for redress processes and for case record keeping.
Key Benefits
Capabilities
All of the compliance reviews can be supported. We can also carry out full SYSC audits. We understand the administration processes and flows.
There is still a steady flow of cases per month from our clients here. We can carry out just the actuarial loss and redress assessment or we can include data collection, offer letter and compliance assessment. Members of the firm have been involved in these reviews since late 1994. We have a high rate of quality achieved. We continue to maintain software and experienced team members. We are cost effective especially against maintaining capability in house and against the remaining consultancies in the market.
We have experience and abilities at looking at key internal processes and procedures in a life office. Unit pricing, new business and claims processing as well as core risk assessment and controls by senior management.