SDA is committed to providing a quality of service to all our customers.

Our complaints procedure is just one element in ensuring that we continue to maintain the high quality standards that we set ourselves. If you feel that you have not received a satisfactory service from us we would like you to tell us about it. This will help us to improve our standards.

If you are not satisfied with any aspect of your dealings with SDA, please raise your concerns with your usual contact. If you are not able to reach a satisfactory resolution in this way, or you wish to escalate, then please contact Steve Dixon, Partner directly at Oaks House, 16-22 West Street, Epsom, KT18 7RG or by email to

You can view full details of our complaints policy and procedure here